Legal notice

Last updated: September 26, 2026

This Legal Notice governs access to and use of the HeatLoom website and online store.

Please read this Legal Notice together with our Terms of Service, Privacy Policy, Refund Policy, Shipping Policy, and any other policies made available through our website.

1. Website Operator

This website and online store are operated under the name:

HeatLoom Contact email: hello@heatloom.store

HeatLoom is responsible for the operation of this online store and for the products offered directly through it, subject to applicable law.

Our store is powered by Shopify, which provides the e-commerce infrastructure used to operate the website.

2. Purpose of the Website

The purpose of this website is to provide information about HeatLoom and to offer products for purchase through our online store.

3. Third-Party Fulfillment

HeatLoom may use third-party manufacturers, suppliers, warehouses, fulfillment centers, logistics providers, and shipping carriers to manufacture, process, prepare, and deliver customer orders.

As a result, products may be shipped directly to customers from facilities operated by third parties and may originate from countries different from the customer's country of residence.

The use of third-party suppliers, or external fulfillment providers does not remove or reduce any obligations imposed on HeatLoom as the seller under applicable consumer protection law.

4. Conditions of Use

You may access and use this website only for lawful purposes. You must not use this website in any way that:

  • Violates applicable law or regulations
  • Infringes intellectual property or other legal rights
  • Attempts to gain unauthorized access to the website or related systems
  • Is fraudulent, deceptive, abusive, or otherwise unlawful
  • Uses unauthorized automated methods to materially interfere with or extract information from the Services

We reserve the right to restrict access to the website where reasonably necessary to protect our Services, users, rights, or comply with applicable law.

5. Intellectual Property

Unless otherwise stated, content made available through this website, including HeatLoom branding, logos, text, graphics, photographs, videos, designs, website elements, and other original materials, is owned by or licensed to HeatLoom or the applicable rights holder.

Third-party trademarks, logos, product images, product names, and other intellectual property remain the property of their respective owners.

Access to this website does not grant users ownership of any intellectual property rights.

Except where permitted by applicable law, you may not reproduce, distribute, modify, sell, commercially exploit, or otherwise use protected content without authorization from the applicable rights holder.

6. Third-Party Services

Our website may rely on third-party services including Shopify, payment processors, analytics providers, suppliers, fulfillment providers, shipping carriers, and other technology or service providers.

These third parties may operate according to their own terms, policies, and privacy practices.

HeatLoom is not responsible for independent third-party services outside our reasonable control, except where applicable law provides otherwise. We recommend reviewing the relevant third party's terms before interacting with third-party websites.

7. Privacy and Personal Data

Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection legislation.

Our store is powered by Shopify, and certain personal information may also be processed by Shopify and other service providers necessary to operate the store, process payments, fulfill orders, provide shipping, prevent fraud, and provide other Services.

For additional information regarding how personal information is collected, used, disclosed, and protected, please review our Privacy Policy.

8. Cookies

Our website may use cookies and similar technologies necessary to operate the store and, where applicable, for analytics, personalization, marketing, and advertising.

Where required by applicable law, non-essential cookies or similar technologies will be used subject to the appropriate consent requirements.

Users may be provided with tools to manage their cookie and privacy preferences.

9. Consumer Rights

Depending on your jurisdiction, you may have statutory consumer rights relating to matters including:

  • Defective or damaged products
  • Delivery
  • Statutory withdrawal
  • Cancellations
  • Refunds
  • Legal guarantees

The specific rights available depend on the applicable jurisdiction and circumstances of the transaction. Where mandatory consumer protection legislation conflicts with a provision of our policies, the mandatory law will prevail.

10. European Economic Area and UK Consumers

Consumers located in the European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer protection legislation retain all rights provided to them by applicable law, regardless of any other provision in this Legal Notice or our other policies.

11. Service Availability

We aim to keep the website available and functioning correctly, but we don't guarantee uninterrupted access. The website may be unavailable at times due to maintenance, updates, technical failures, security incidents, third-party service interruptions, or circumstances outside our reasonable control.

Nothing in this section excludes liability that cannot legally be excluded.

12. Limitation of Liability

To the fullest extent permitted by applicable law, HeatLoom will not be responsible for indirect, incidental, special, or consequential losses resulting from the use or inability to use the website, where such liability may legally be excluded.

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful. Nothing in this section restricts mandatory consumer rights.

13. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to our business, website, Services, Policies, or Applicable Legal Requirements.

The latest version will be published on this website with an updated revision date. Where required by applicable law, additional notice of material changes will be provided.

14. Applicable Law

This Legal Notice and any dispute arising from your use of the website are governed by the laws of New Zealand, without regard to conflict of law principles, except where mandatory consumer protection laws of your country of residence provide otherwise and cannot be waived by agreement.

15. Contact Us

For questions regarding HeatLoom, this Legal Notice, your order, or our Services, please contact:

HeatLoom Email: hello@heatloom.store

Any additional business identification or contact information that is legally required will be made available through the appropriate sections of our store in accordance with applicable law.